Privacy Policy

Pet Care Club of Rhode Island (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an intake form, or contact us about our pet care services.

We may collect the following types of information:

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Information you provide to us

• Name, email address, phone number

• Home address and service address (when needed for scheduling/services)

• Information about your pets and care needs

• Messages, notes, and other information you submit through forms or communications

Information collected automatically
When you visit our website, we may automatically collect certain information, such as:

• IP address, browser type, device type, operating system

• Pages viewed, time spent on pages, and referring/exit pages

• General location information (approximate, based on IP)

Cookies and similar technologies
We may use cookies and similar technologies to help our website function properly and to understand how visitors use the site. You can control cookies through your browser settings. Some site features may not function properly if cookies are disabled.

We may use your information to:

• Respond to inquiries and communicate with you

• Provide, schedule, and manage pet care services

• Maintain client records and service instructions for consistent care

• Process payments and related transactions

• Improve our website, services, and customer experience

• Maintain security, prevent fraud, and comply with legal obligations

During our visits, we will take photos of your pets to share with you as part of service updates. We may also use pet photos (and/or first names only) for marketing purposes, such as on our website and social media. We will not share your address, entry details, or other sensitive personal information in marketing content. You can opt out of having your pet’s photos used for marketing at any time by contacting us at the email below.

We do not sell your personal information.

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We may share your information in the following circumstances:

Time To Pet (client management platform)
We use Time To Pet to manage client accounts, intake information, scheduling, messaging, and service updates. Information you submit may be processed and stored within Time To Pet to provide our services.

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Payment processing
We use a third-party credit card processing company to handle payments. We do not store full credit card numbers on our website or systems. Payment information is processed securely by our payment processor in accordance with their policies.

Service providers
We may share information with trusted vendors who help operate our business (such as website hosting, email communications, or IT support), only as needed to provide services.

Legal requirements and business protection
We may disclose information if required to comply with applicable laws, regulations, legal processes, or government requests, or to protect the rights, safety, and property of our business, clients, and others.

Our website may link to or integrate with third-party services (including Time To Pet and our payment processor). We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you use.

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes described in this policy, including providing services, maintaining records, complying with legal obligations, resolving disputes, and enforcing agreements.

Depending on where you live, you may have certain rights regarding your personal information, such as requesting access, correction, or deletion. To make a request, contact us using the information below.

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If we send promotional communications (if any), you can opt out at any time by following the unsubscribe instructions in the message or by contacting us.

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information through our website, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@petcareclubri.com
Phone: 401-601-5465
Pet Care Club of Rhode Island